All our solutions are backed up with 100% post implementation support.
We have identified the specific requirements of various industries and have continued to perfect our package in order to be the best in the services we provide.
| Telephone & Helpdesk Support |
Here at Digital Cacao we offer excellent telephone and helpdesk support - whether the issue is simple or complex, our team of Support Engineers are always on hand and happy to help. Coupled with this service we provide remote desktop support (internet access required).
| Remote & Onsite Desktop support |  |
Most of the time we will be able to solve the ICT issue(s) remotely, using state of the art Remote Desktop Software which enables us to interact with the computer or server like sitting at the keyboard.
When remote desktop is not possible and a physical presence is required, our engineers are able to attend site when required. Service Level Agreements are important to us and work within its scope.
| Remote and Onsite Server support | |
We understand your business server is crucial to the way your business runs. Whether your server handles your company file and printer servces, email or database services, any amount of server downtime can be devastating for your business. We proactively monitor server performance and have Remote Access solutions for servers. We also understand in certain cases an engineer is needed onsite.
| Business Software Support | |
Business application software are of huge benefit to businesses but if they go wrong it can mean a huge loss of resource and revenue to the business. From front office to back office applications, we can offer you unparalleled installation and support services, as well as software integration for better performance and results.
| Routine Maintenance through Site Visit | |
A good maintenance culture of business equipment is of huge advantage. If you fail to properly maintain your equipment, you are more likely to have to spend money on replacements, rather than spending money to grow your business. We stress the importance of routine maintenance and make it our priority to take care of your equipment.
| Backup Management | |
Backup Management is crucial for every business. After staff members, data is the most important asset of the business. A catastrophic hard drive failure can lead to a loss of data that was saved - business documents and spreadsheets and transactions, accounts databases, contacts, archived emails. This can be devastating to a business, so that is why we make it our priority to make sure your data is backed up everyday.
| Remote Monitoring & Diagnostics | |
As mentioned in the Routine Maintenance section, correct maintenance of your system is crucial. Our Remote Monitoring & Diagnostics services make sure we spot any potential problems before they have a chance to develop.
| Hardware & Software Provisioning | |
Our extensive hardware and software knowledge enables us to easily find out what system is best for your business. Once we have met and discussed with you in full the requirements you have, we can then supply and install the equipment or software.
| Flexible Maintenance Agreement | |
We offer a range of flexible maintenance packages, tailor made specifically for your requirements. If you just want support for your network but not your workstations, that's fine. If you want support for your Windows based machines but not your Apple Mac machines its no problem at all.
Our Maintenance Agreements are built entirely around you.
| Service Management Report | |
For our retained clients, we compile a quarterly Service Management Report. This is made up of three parts
|
Our reports also include a summary of all of the findings from the daily checks that were made in the previous months, as well as any recommendations we may have for expanding your business.